Forum Title: Kitchenaid Fail
We splurged a little while ago and remodeled our kitchen. A good bit was self performed including purchasing all new kitchenaid appliances from sears (online). Some of them seemed better than others, but we were the most impressed with the new gas range. Super heavy, seemed to be the forever stove we wanted. Exactly one year and two weeks after purchase, This July, the touch screen and module went out. It was an expensive repair. Sears repair people came out for a diagnostic with a fee. They ordered the part shipped to us and came for a second trip to install. I wasn't there for the installation part. The touch screen worked fine, but we kept getting a blower error message. They finally came back for a second diagnostic and ordered a blower. Yesterday they came to install the blower. After at least three hours, the repair man finally got it put back together. I walked over to turn the oven on to test and once it heated up the fan started squealing. The repair man says he hopes it will quiet down in a minute and sure enough it does. Today the fan is making what are more like rumbling noises. I assume bearings are bad. Long story short, I'm pissed. I've got almost as much in repairs as the (fairly pricey) unit cost to begin with. As soon as it breaks again, I want to be prepared for war. What party is the most productive one to deal with, Sears or Whirlpool/Kitchenaid? I assume both have regional sales reps, How do I go about contacting? Warranty phone number on my paperwork goes straight to India. To be honest, at this point, I don't even care about the money. I am just ready to set somebody straight and hopefully find the stove I actually need.
Category: General Contractor Post By: DEAN SANTOS (Lawrence, MA), 03/09/2018

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